Group Travel Advisor

POSITION IS REMOTE/HYBRID/IN-OFFICE

Responsible for the successful completion of comprehensive, accurate, and cost effective group travel arrangements in a dedicated environment, while adhering to company policies for travelers, as well as utilizing corporate contracts and preferred suppliers in an efficient and professional manner.

• Completes domestic and international group travel arrangements which may include air, hotel, ground transportation, and rail
• Operates within detailed client travel policies and procedures
• Interacts with traveler or travel arranger and provides 1^st level of support for customer service and technical issues
• Ensures compliance of a clients’ group travel policy while utilizing DT preferred vendors to maximize profit
• Adheres to DT standards in delivering customer service including telephone and email etiquette, and follows prescribed customer service escalation procedure.
• Follows company standards regarding procedures, utilization of tools, productivity, accuracy of work, and attendance
• Attends staff and training meetings for ongoing updates in travel industry and office procedures which may require you to work in the office if home based
• Maintains a favorable working relationship with all other company employees to foster and promote a cooperative working environment
• Engage with meetings and events team, meeting planners, and airline sales and support staff.
• Performs other duties as assigned