Groom

Grecotel Hotels & Resorts, the leading hotel chain in Greece, is seeking a Groom to join its team. As a Groom, you support the Reception department and provide customer services upon their arrival with a friendly, polite approach and assist them with their luggage transfer with care by following the company’s SOPs. The Groom reports directly to the Assistant Front Office Manager. At Grecotel, we believe that our people are the cornerstone of our success. We are committed to creating a supportive and inspiring work environment, offering opportunities for personal and professional growth. By joining our team, you will be part of a renowned hospitality brand that is dedicated to delivering luxury accommodations and unforgettable experiences across Greece's most stunning destinations.

Responsibilities

• Greet guests upon arrival and provide exceptional customer service throughout their stay.
• Assist guests with their luggage, ensuring a smooth and efficient check-in process.
• Escort guests to their rooms and familiarize them with the hotel's facilities and services.
• Assist in delivering guest requests, such as room service or additional amenities.
• Provide general information about the hotel, local attractions, and activities.
• Communicate effectively with other departments to fulfill guest requests and resolve any issues.

Requirements

• Previous experience in a similar role in the hospitality industry is preferred.
• Strong customer service skills and a friendly, outgoing personality.
• Professional appearance and demeanor.
• Excellent communication and teamwork skills.
• Driver's license is required.
• Fluency in English, knowledge of additional languages will be considered as an asset

Benefits

• Competitive salary package and additional benefits
• Career development within Greece's leading hospitality group
• Opportunities for internal mobility and long-term career growth
• Accommodation (if necessary) and full board
• Transportation support and/or travel expenses
• Access to training and educational programs
• A dynamic and supportive working environment
• Employee discounts across Grecotel hotels and selected partner businesses
• A people-focused culture built on teamwork, respect and excellence