Global Support Engineer
Codesignal
Apply to this job Remote (US) remote Until 8/31/2026 2+ years exp First posted July 2, 2026 Last posted July 2, 2026
Job description
CodeSignal is how the world discovers and develops the skills that will shape the future. Our skills platform empowers teams to go beyond skills gaps, with hiring and AI-powered learning solutions, and helps individuals cultivate the skills they need to level up. Wherever you are on your journey, CodeSignal’s hiring and learning solutions meet you there and get you where you need to go.
Having powered millions of skills evaluations, CodeSignal is trusted by leading companies like Netflix, Capital One, Meta, and Dropbox, and is used by learners across the globe. Some of our latest accomplishments include:
🏆 Winning two 2026 Newsweek AI Impact Awards for measurable customer outcomes in both hiring and learning
🫶 Earning a spot on the 2026 Top 100 Inspiring Workplaces in North America for our culture of trust, freedom, and ownership
🌟 Ranking #2 in Education on Fast Company's prestigious World’s Most Innovative Companies of 2025 list
⬆️ Being recognized by TIME magazine as one of the World’s Top EdTech Companies
🎙️ Joining The Deep View to talk about using AI to fix hiring and re-skilling
🎬 Seeing Cosmo featured in Times Square three times in as many months
What makes a Signalite?
Signalites are the incredible people who make up CodeSignal’s global team. We believe every Signalite should be given the context to understand decisions, the freedom to act independently, and the responsibility to do what’s right. These principles build upon each other to drive motivation, speed, innovation, and a results-oriented, high-performing culture. We believe that culture is not just about principles, but also behaviors. This belief can be seen and felt in everything we do as Signalites.
The Role
We are seeking a Global Support Engineer who is excited to offer top-notch support to and advocate for our users! This is an opportunity to work cross-functionally with various teams to ensure that we are meeting user needs while keeping ease of receiving support high. If you are an exceptional multi-tasker with a track-record in support that can juggle many different priorities and responsibilities from research to troubleshooting to problem solving all day long, all while managing your time effectively, this may be the right role for you.
Day-to-Day
- Understand CodeSignal’s mission, values, and current goals to reach meaningful new support milestones quarter after quarter
- Develop comfort with the product offerings at CodeSignal and leverage knowledge to assist users
- Have a clear understanding of the needs and workflows of users
- Balance and prioritize multiple tickets at once, conduct research, and maintain an ongoing support queue
- Delight users through effective and efficient communication and resolution of issues
- Gather careful data points for each issue presented to you in order to inform a thoughtful and elegant resolution
- Maintain communication with users and internal stakeholders to ensure an excellent user experience
Basic Qualifications
- 2+ years experience in a support role (preferably with B2B or SaaS)
- Strong written and verbal communication skills in English
- Proficiency in at least one programming language
- Ability to remain focused and flexible despite competing priorities
- Organizational, research, and time-management skills
- Strong troubleshooting and problem-solving skills
- A collaborative, helpful, and empathetic team player
- A quick and agile learner that can adjust strategies quickly
- Able to effectively identify severe issues and escalate them properly
- Excited about joining a fast-paced startup and working harder than they have ever worked before.
About this role
Summary
Provide technical support to users, troubleshoot issues, and ensure excellent user experience.
Job title
Global Support Engineer
Experience level
2+ years
Minimum experience
2+ years exp
Industry
education
Location requirements
Remote work in the US, global support role
Salary
Not specified
Management role
No
Skills & keywords
Required skills
proficiency in one programming languagestrong communication skillssupporttroubleshootingproblem-solving
Preferred skills
None specified
Specializations
supportb2bsaastroubleshootingsupport
Locations
Structured locations inferred from the posting.
United States
Remote Country
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