Global Operations Lead, HCP Engagements - Managed Services Health PLS
PwC US Business Advisory LLP
Apply to this jobIndustry/Sector
Not ApplicableSpecialism
Managed ServicesManagement Level
Senior ManagerJob Description & Summary
PwC is seeking a motivated and experienced professional at the Senior Manager level to join our HCP Engagement Managed Services Operations team. This role will lead the global, end-to-end operations for HCP engagement managed services for a client with accountability for operational excellence, compliance, and client success. The ideal candidate will bring deep life sciences compliance and operational expertise with skills in project management, client relationship building, and team leadership.
Minimum Degree Required
CMP or HMCC
Demonstrates extensive knowledge and/or a proven record of success in the following areas:
- HCP, HCO and Patient Engagement Operations
- Mentoring junior team members;
- Monitoring financials and maintain budget profitability;
- Monitoring and managing other responsibilities not necessarily listed but logically inherent to the role;
- Learning and supporting testing for tools on expanded areas of HCP, HCO or Patient engagement;
- Logically, and critically evaluating HCP, HCO and Patient engagement and follow process steps;
- Managing deliverables on or ahead of deadlines and reporting any issues/risks beforehand;
- Working with global tech team and developers on application modification and bug fixes;
- Leading teams of individuals with a positive attitude;
- Communicating with senior leadership and senior client stakeholders;
- Delivering consistent “white glove” customer service;
- Contributing to the development of accelerators and knowledge assets for HCP engagement and SaaS implementations;
- Strong research skills;
- Experience contracting is preferable;
- Financial acumen for reconciling budgets;;
- Has strong attention to detail;
- Familiarity with Advanced Excel and Power BI;
- Strong English language reading comprehension and writing skills;
- Ability to work in a fast-paced environment, with a strong emphasis on quality and accuracy.
Travel Requirements
Up to 40%Job Posting End Date
The salary range for this position is: $124,000 - $280,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glanceAs PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law. PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.Learn more about how we work: https://pwc.to/how-we-workFor only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlinesSummary
Lead global operations for healthcare provider engagement services ensuring compliance and client success
Job title
Global Operations Lead, HCP Engagements - Managed Services Health PLS
Experience level
senior level
Minimum experience
7+ years exp
Industry
healthcare
Location requirements
onsite in multiple US cities, remote not specified
Salary
$124k–$280k
Management role
Yes
Required skills
Preferred skills
Specializations
Structured locations inferred from the posting.
Atlanta, GA, USA
Raleigh, NC, USA
Charlotte, NC, USA
Chicago, IL, USA
Cincinnati, OH, USA
Cleveland, OH, USA
Columbia, SC, USA
Columbus, OH, USA
Dallas, TX, USA
Richmond, VA, USA
Rochester, NY, USA
Rosemont, IL 60018, USA
Sacramento, CA, USA
Boston, MA, USA
St. Louis, MO, USA
Salt Lake City, UT, USA
San Antonio, TX, USA
San Diego, CA, USA
San Francisco, CA, USA
San Juan, Puerto Rico
Seattle, WA, USA
Spartanburg, SC, USA
Albany, NY, USA
Stamford, CT, USA
Tampa, FL, USA
Toledo, OH, USA
Austin, TX, USA
Tulsa, OK, USA
Washington, DC, USA
Denver, CO, USA
Des Moines, IA, USA
Detroit, MI, USA
Buffalo, NY, USA
Florham Park, NJ, USA
Fort Worth, TX, USA
Greensboro, NC, USA
Hartford, CT, USA
Houston, TX, USA
Grand Rapids, MI, USA
Indianapolis, IN, USA
Irvine, CA, USA
Jacksonville, FL, USA
Kansas City, MO, USA
Las Vegas, NV, USA
Little Rock, AR, USA
Los Angeles, CA, USA
Louisville, KY, USA
Birmingham, AL, USA
Fayetteville, AR, USA
Melville, NY, USA
Miami, FL, USA
Milwaukee, WI, USA
Minneapolis, MN, USA
Montpelier, VT 05602, USA
Nashville, TN, USA
New Orleans, LA, USA
New York, NY, USA
Oklahoma City, OK, USA
Philadelphia, PA, USA
Phoenix, AZ, USA
Pittsburgh, PA, USA