Global Billing Assurance Specialist (US hours)

WHO WE ARE  

Accenture is a leading global provider of a broad range of professional services in strategy and consulting, interactive marketing, information technology and business operations services, with digital capabilities in all of these areas. With more than 800,000 employees worldwide, we serve clients in more than 120 countries. We have been operating in Slovakia since 1992 and employ more than 2,100 people in Bratislava and Košice.

Accenture globally has ranked 4th on the Great Place to Work® World’s Best Workplaces™.

Join Accenture as a Global Billing Assurance (GBA) Specialist! You will be responsible for overseeing the billing health of customer contracts, ensuring alignment between customers, internal teams, and partners. This role manages the resolution of billing issues, supports lifecycle billing activities, and collaborates with cross-functional teams to drive billing accuracy and customer satisfaction. The GBA Specialist will coordinate activities across multiple internal teams and act as the escalation point for complex billing concerns.

Please note that this role requires US working hours, with flexible start times between 13:30 and 15:00 and end times between 20:00 and 23:30, depending on business needs (typical schedule: 14:00-22:30).

This position is primarily based in Kosice (Aupark Tower), but we are open to candidates in Bratislava as well.

YOUR MISSION:

• Lead customer billing reviews and alignment discussions to address billing concerns, improve understanding of invoicing processes, and manage expectations by providing updates, resolution timelines, and status communications.

• Drive the resolution of invoicing issues by coordinating investigations, overseeing issue closure, and supporting the review of disputed accounts receivable to ensure timely and accurate outcomes.

• Manage and oversee billing disputes and client billing concerns, including issue tracking, status reporting, dispute ticket management, and escalation of blockers to drive timely resolution.

• Lead investigations of billing-related system and process issues, ensuring accurate resolution through cross-functional collaboration, root-cause analysis, and post-bill validation reviews.

• Serve as the primary escalation point for billing-related inquiries, partnering with customers, Sales, Service Managers, and cross-functional teams to drive the resolution of disputed accounts receivable, payment discrepancies, and complex billing issues.

• Facilitate stakeholder alignment and oversee pre-bill review activities to ensure billing accuracy, production readiness, and timely resolution of disputes through effective collaboration and issue management.

• Support strategic billing initiatives, including system migrations, digital transformation efforts, and process improvement projects to enhance billing operations and customer experience.

• Partner with cross-functional teams to manage billing activities for new contracts and complex scenarios, leading payment and accounts receivable investigations for critical accounts and unique billing arrangements.

WHAT’S IN IT FOR YOU?

Flexibility: 
• Flexible working arrangements (place of work - hybrid role)  

Recognition: 
• Guaranteed paid overtime or overtime vacation 
• Flexible Benefit System - budget to be spent on services of your choice 
• Competitive bonus structure 
• Refer-a-Friend – get a bonus in the employee referral program 
• Loyalty rewards 
Future: 
• Wide range of trainings and expert lectures 
• Regular performance review and career growth possibilities 
• Ongoing career guidance and mentoring (Global Mentoring Program, Lean In) 
• Employee share purchase plan 
Family & Health: 
• 3 extra days off 
• Sick leave salary compensation (up to 100%) 
• Home-office equipment 
• Family oriented benefits (Wedding, Parental and Baby days-off and bonuses) 
• Employee assistance services (professional psychological, financial and legal help) 
• Multisport card 

• Contribution to special vision correction appliances 

• Life and disability group insurance 

• Sport vouchers for children’s sport activities and children camps 

Compensation at Accenture varies depending on a wide array of factors including but not limited to role, level, location, effort, responsibility, skillset, and level of experience. The range of base pay for this role is 1 610 € - 2 600 €.

WHO YOU ARE:  

• Bachelor’s degree in Finance, Business, or a related field (Master’s degree preferred)

• 5+ years of experience in billing, finance, account management, or a related field; global business experience preferred

• Advanced English (B2+)

• Strong analytical, problem-solving, and critical thinking skills, with exceptional attention to detail and the ability to identify, investigate, and resolve complex issues

• Excellent communication and customer service skills, with the ability to lead discussions and engage with stakeholders

• Experience with billing systems, dispute management, and process improvement initiatives

• Strong organizational, time management, and prioritization skills, with the ability to manage multiple priorities, work independently, and collaborate across functions

• Proficient in Microsoft Office and other standard business software applications

#LI-EU

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.