Global Agency Business Operations Manager, Scaled Growth - LA

Description

About the Team
TikTok's Scaled Growth team aims to help businesses and brands of all sizes unleash their creative side, connect with our audience, or perhaps be discovered! From executing scaled sales and service delivery programs to ensuring our customers have best-in-class tools and products at their fingertips, our Scaled Growth team combines operational expertise and sales acumen with a customer-centric mindset to help businesses achieve their marketing goals on TikTok.

Responsibilities
- This role is part of TikTok’s Global Agency Team. You will serve as liaison between the global/regional leadership team and the global business operations team. You will engage with team leaders in different regional and cross functional stakeholders, regarding global agency team OKR, planning, projects and meetings
- Establish and manage global key forums, including routine Business Review Sessions, XFN alignment, OKR planning offsites, ad-hoc leadership meetings etc. Build and optimize discussion framework&template to drive effective discussion and execution. Proactively identify issues, areas of enhancements which provide value added insights and lead/implement strategic initiatives.
- Support and represent the global head in cross-functional engagement by creating reports, organizing information, taking memos in critical meetings, updating and creating spreadsheets and communications decks.
- Manage team calendar, budget and travel arrangements, providing admin support for global head. Assist and support critical projects from leadership team to implement effectively and efficiently.
- Work as culture ambassador for Global Agency Head to boost healthy culture cultivating and energize with team to implement initiatives.
- Anticipate needs, provide high-level executive administrative support and project management tasks

Requirements

Minimum Qualifications
- 5+ years of experience in project/program management, strategy, operations or related field
- Strong understanding of project portfolio management, resource allocation, risk management, and project prioritization in alignment with organizational strategies
- Excellent communication skills in English, both written and verbal, to effectively present findings and recommendations to stakeholders across different cultures and regions
- Proficiency in data analysis and reporting to provide insights and recommendations to senior leadership
- Global travel is required

Preferred Qualification
- Proven experience in designing projects from the ground up and bringing them to completion is a big plus
- Ability to manage complex, multi-faceted projects spanning across different regions or countries, preferably in a global or multinational environment
- Expertise in project management methodologies and tools
- Strong entrepreneurial spirit that can develop and lead a new initiative from the ground up
- Ability to thrive in ambiguity
- Experience in digital ad products