GetAccess Application Engineer

IT

Role: GetAccess Application Engineer
Location: Groton, CT
Duration: 6+ Months

BGV will be done for the selected candidates.


• Engineer to support Identity and Access management infrastructure, with 5+ years of working experience with Custom Identity Management solution GetAccess

Technical Skills:

• Participate in application upgrade and testing of a Custom Identity Management solution GetAccess

• Analyze and troubleshoot issues with GetAccess applications and provide support addressing.

• Analyze and resolve identity exceptions that may occur during the client onboarding processes

• Analyze and resolve identity merges that may occur during the Client onboarding processes

• Problem Resolution for Users

• Bug and Issue Tracking/Resolution

• Data Discrepancy Resolution

• Supporting Application Maintenance including:

• Application Change Control Management

• Communications Creation, Distribution and Archival

• Service Center Queue Monitoring and Issue Resolution

• Individual and Group Training Upon Request

• Regulatory Compliance and Validation

• Process, User Guide and Training Documentation

• Issue/Outage escalation contact

• Team members are responsible for 24x7 operations support of the Client GetAccess infrastructure

• Participate in On-call rotation

• Ensure maximum availability of the GetAccess service

• Respond rapidly to incidents, outages, or potential degradations

• Verify that monitoring of the service is functioning as designed

• Ensure redundancy of the environment, eliminating single points of failure

• Perform periodic review for the services as per the documentation.

• Execute the work as per the approved Standard Operating Procedures and Work Instructions

• Modification and Creation of new SOP’s & WI’s as service matures or changes

• Perform data refreshes, non-standardized and bulk data manipulations
• Data Synchronization Components (IMS, OIM, Web Services)

All your information will be kept confidential according to EEO guidelines.