German Speaking Technical Account Manager

Patrique Mercier Recruitment is excited to offer a vacancy for a German Speaking Technical Account Manager. In this critical role, you will be responsible for managing and fostering relationships with our German-speaking clients, ensuring they receive exceptional technical support and guidance. Your role will be vital in helping these clients access the full potential of our products, contributing to their overall success and satisfaction with our services.

Responsibilities

• Act as the primary technical point of contact for German-speaking clients, providing expert advice and solutions.
• Evaluate client needs to propose and implement tailored technical solutions.
• Guide new clients through the onboarding process and assist them in achieving successful integration of our solutions.
• Continuously monitor client accounts to ensure satisfaction, troubleshoot issues, and identify potential opportunities for expansion.
• Facilitate regular check-ins and strategic meetings to understand feedback and adapt to evolving client needs.
• Collaborate with cross-functional teams to ensure prompt resolution of technical challenges and enhance service delivery.

Requirements

• Fluency in German (both written and spoken) is required; proficiency in English is advantageous.
• Prior experience in technical account management, customer success, or a similar role is preferred.
• Strong technical knowledge and ability to explain complex information clearly to clients.
• Excellent communication and interpersonal skills to build and maintain strong client relationships.
• Analytical skills with a focus on problem resolution and client satisfaction.
• Ability to work both independently and collaboratively in a team-oriented environment.
• Experience with CRM systems and account management tools is a plus.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )