German Speaking Mobile Support Specialist

Patrique Mercier Recruitment is delighted to announce an opening for a German Speaking Mobile Support Specialist. In this position, you will provide essential support to German-speaking clients who encounter challenges with mobile applications and devices. Your expertise in troubleshooting and customer interaction will directly contribute to a superior user experience. If you have a passion for technology and thrive in a customer-focused environment, we encourage you to apply!

Responsibilities

• Provide high-quality mobile support to German-speaking customers through various communications channels, including phone, email, and chat.
• Diagnose and resolve issues related to mobile applications, devices, and service connections.
• Assist users with installation, configuration, and optimal use of mobile apps.
• Maintain detailed records of support interactions in the customer service management system.
• Stay updated on product changes and industry best practices to ensure informed support.
• Work closely with development teams to submit customer feedback and suggestions for product improvements.

Requirements

• Fluency in German (both spoken and written) is required; proficiency in English is a plus.
• Preferred background in customer service or mobile technical support.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills focusing on the customer experience.
• Ability to manage multiple inquiries while maintaining efficiency.
• Interest in mobile technology and a commitment to assisting users.
• Experience with support tools or CRM software is beneficial.

Benefits

• Private Health Insurance

• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )