German Speaking HealthTech Support Specialist

Patrique Mercier Recruitment is excited to announce a fantastic opportunity for a German Speaking HealthTech Support Specialist. In this crucial role, you will be the go-to support for our German-speaking customers, addressing their inquiries and helping them navigate any technical issues they may encounter with our health technology products. If you're passionate about technology and enjoy assisting users to improve their health experiences, we encourage you to apply!

Responsibilities

• Provide exceptional technical support to German-speaking users via phone, email, and chat regarding our health technology solutions.
• Troubleshoot, diagnose, and resolve software and hardware issues effectively.
• Educate users about product features, functionalities, and best use practices to enhance their experience.
• Document all customer interactions and issue resolutions accurately within our support database.
• Work collaboratively with technical teams to communicate customer feedback and assist in problem resolution.
• Stay informed about product developments and industry trends in health technology to provide insightful support.

Requirements

• Fluency in German (both spoken and written) is required; proficiency in English is beneficial.
• Experience in a technical support role, particularly in the health tech sector, is preferred.
• Strong problem-solving skills and a clear understanding of technical issues.
• Excellent communication and customer service skills with a focus on meeting customer needs.
• Able to work autonomously while also being a collaborative team member.
• Familiarity with customer support tools or CRM systems is a plus.
• A passion for health technology and a commitment to helping others is vital.

Benefits

• Private Health Insurance

• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )