German Speaking Customer Support for Online Travel Agency

Patrique Mercier Recruitment is pleased to offer an exciting opportunity for a German Speaking Customer Support representative for a leading Online Travel Agency. This role is perfect for individuals who are passionate about travel and customer service, as you will assist German-speaking customers with their travel inquiries and bookings. Located in a dynamic work environment, you will play a crucial role in ensuring customer satisfaction and helping travelers have memorable experiences. If you are fluent in German and ready to embark on a new adventure, we invite you to apply!

Responsibilities

• Provide excellent customer support via phone, email, and live chat in German.
• Assist customers with inquiries related to travel bookings, cancellations, and changes.
• Resolve customer complaints promptly and effectively, ensuring satisfaction.
• Offer recommendations and travel advice to enhance the customer experience.
• Document customer interactions accurately for better service quality management.
• Collaborate with colleagues to develop effective solutions and improve service delivery.

Requirements

• Fluency in German (both spoken and written) is required.
• Strong communication and interpersonal skills.
• Previous experience in customer service, preferably in the travel industry, is preferred.
• Excellent problem-solving skills and a customer-focused attitude.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Willingness to learn and adapt to new systems and technologies.
• An interest in travel and tourism is a significant plus.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )