German speaking Customer Services Fashion & Lifestyle Advisor
The Language Business Ltd
Apply to this jobCOMPANY BACKGROUND
Our client is successful eCommerce fashion company with a large range of fashion and lifestyle brands that are recognised and sold across the world!
JOB RESPONSIBILITIES
To work as part of their international customer support team, they wish to recruit a German speaking Customer Services Advisor. Supporting customers by email, live chat or through social media, your role will have the following responsibilities:
- Ensure customers queries are answered with the aim of a first time resolution
- Ensure that queries are responded to within our agreed response time
- Make sure best Customer Care experience is given to all customers
- To achieve KPI’s whilst maintaining excellent quality
- To handle customers across different platforms, including Social Media, Email and Live Chat
- Work with your colleagues across Customer Care to identify and highlight trends in any customer queries
CANDIDATE EXPERIENCE / SKILLS
- Fluency in both German and English
- Proven previous experience in a Customer Care role (face to face or in a contact centre)
- Good PC and typing skills
- Excellent written and verbal communication skills
- Ability to work in a team
- Good attention to detail
- Flexible to work shifts
WORK HOURS
The company office is open 24/7, 365 days a year, Monday-Sunday, from 06:00am - 12:00am. It is necessary to work a shift rota of 5 days per week (1 weekend in 3 you must work at the office). Work hours are flexible, either 6am- , or 09:00am-17:30h or 13:00h-21:30h
SALARY
£18,000 - £19,000 + Flexible benefits - £500 + Night shift allowance of £4,800!
To be considered for this excellent opportunity as a German speaking Customer Service Advisor please send your CV to us.
Contact: Jonathan Grimes
- Job Reference:893735
- Date Posted:6 September 2018
- Recruiter:The Language Business
- Location:Watford, Hertfordshire
- Salary:£18,000 to £25,000
- Bonus/Benefits:£18,000 - £19,000 + Flexible benefits - £500 + £4,800 bonus
- Sector:Customer Service
- Language(s):German
- Work Hours:Full Time
- Contact:Jonathan Grimes
Summary
Assist customers via email, chat, social media; ensure satisfaction and resolve inquiries efficiently.
Job title
German speaking Customer Services Fashion & Lifestyle Advisor
Experience level
Industry
customer service
Location requirements
Watford, gb; remote work not specified
Salary
£18,000 to £25,000 Bonus/Benefits:£18,000 - £19,000 + Flexible benefits - £500 + £4,800 bonus
Management role
No
Required skills
Preferred skills
Specializations
Structured locations inferred from the posting.
Watford, UK