German Client Care Consultant for a new online payment platform - Athens

We are looking for fluent German speakers to build and join the German department of a new platform for online payments.

If you are tech-oriented, communicative and ready to join an innovative team, read below!

Responsibilities:

• Support customers via chat, e-mail, and some calls
• Track and follow cases to ensure they closed in an efficient and timely manner
• Maintain high customer satisfaction
• Provide and maintain strong, professional relationships with all partners
• Work towards reaching targets as set out by the client statement of work as well as internal targets

Requirements

• Fluent in German (minimum level C1-C2, oral and written)
• Good command of English (minimum level B2, oral and written)
• Excellent communication skills and good troubleshooting and problem-solving skills
• Experience in customer success or customer care roles will be considered an asset
• Basic technical skills
• Ability to work from the office (Athens)
• EU Passport

Benefits

• Competitive monthly salary (14 salaries per year)
• Health package
• Mobile plan and special discounts on internet, mobile, landline connection
• Paid training and development opportunities
• Multicultural and modern working environment
• Equipment provided
• Special events as well as community & social responsibility initiatives
• State-of-the-art premises, providing a great working environment with relaxing break areas