General Manager - Santa Clara

JETSET Pilates

Santa Clara, CA on site Until 8/23/2026 First posted June 5, 2026 Last posted June 5, 2026

Job description

This is a full-time on-site role for a General Manager at JETSET Pilates - Rivermark. The General Manager will be responsible for overseeing the day-to-day operations of the studio, managing staff, ensuring customer satisfaction, and driving business growth. They will also be responsible for implementing marketing strategies, tracking expenses, payroll inputs, and vendor spend; operate within the approved budget and escalate variances for Owner approval and budgets, and maintain a positive and motivating studio environment.

Responsibilities - Before Studio Opening

Recruitment & Staffing: build and maintain pipelines for studio leads and instructors. Own screening resumes, conducting initial interviews and coordinating other interviews, maintaining a consistent talent pipeline, overall hiring and onboarding into JETSET systems and studio
Complete training and modules from JETSET HQs (including 3-days onsite training in Miami, FL and onsite Instructor training)
Own and execute local marketing, social media & digital marketing initiatives to drive client acquisition and exceed studio-specific pre-opening goals
Lead presales, founding member acquisitions + community events calendar
Set up studio ops systems (front desk workflows, SOPs, service recovery playbooks)
Own pre-studio opening procedures aligned with JETSET HQ’s processes, and coordinate with Owners/HQ to meet launch timeline milestones

Responsibilities - After Studio Opening

Collaborate closely with leadership to manage day-to-day operations and implement studio-wide strategies, policies, and procedures
Ensure the delivery of outstanding customer service and maintain the highest standards of quality consistent with JETSET Pilates.
Analyze key performance indicators, including sales, utilization, retention, expenses, and payroll, to drive business success.
Develop and execute local marketing initiatives to drive client acquisition and exceed studio-specific goals.
Address client inquiries, issues, and concerns in a timely and professional manner.
Build and maintain strong relationships with the local health, fitness, and wellness communities, as well as key influencers and potential corporate partners.
Create, monitor, and adjust class and staff schedules to optimize studio efficiency.
Recruit and manage studio leads, lead instructor, and other instructors
Manage inventory for supplies, retail, and beverages as needed.
Plan and facilitate team meetings and social events to foster a positive team culture.

Qualifications

Experience in managing a fitness or wellness facility preferred
Strong leadership and team management skills
Excellent communication and interpersonal skills
Entrepreneurial mindset with a focus on business growth
Knowledge of Pilates with Mat or Reformers is a plus
Experience in fitness industry preferred
Ability to multitask and prioritize in a fast-paced environment
Strong problem-solving and decision-making abilities
Customer service oriented mindset
Experience in marketing and sales is a plus
Must be willing to attend and become certified at the JETSET Pilates training academy
Must be willing to teach 4-8 classes per week.
Must be willing to be in the studio for a minimum of 25 classes each week.

If you are a passionate leader who is committed to driving success and growth, we want to hear from you! Apply now to join the JETSET Pilates team and be part of our mission to transform lives through fitness and wellness.

To apply, please submit your resume and cover letter to [email protected] We look forward to welcoming you to our team!

About this role

Summary

Manage studio operations, staff, marketing, customer service, and business growth at JETSET Pilates.

Job title

General Manager - Santa Clara

Experience level

preferred

Industry

fitness

Location requirements

On-site in Santa Clara, CA; no remote work allowed.

Salary

Not specified

Management role

Yes

Skills & keywords

Required skills

leadershipcommunicationcustomer servicebusiness developmentmanagement

Preferred skills

fitness industrymarketingsalesPilatesteam management

Specializations

fitnesswellnessleadershipoperationssales

Locations

Structured locations inferred from the posting.

Santa Clara, CA, USA

On-site City