General Manager, Revenue Cycle services REF-PI013-2013

Our Client, an equal opportunity employer, is a foremost power and utilities company covering the south eastern states of Nigeria looking to transform its Organization, thereby positioning, herself to delivering exemplary service to customer and thus has urgent need to recruit extradionary individuals for the following key roles:

Responsibilities:

Successful candidates will report to the managing director/chief executive officer, and will be responsible for all activities in customer service, billing and metering.

He/she will build a robust customer call center that will have the technology and services capability to address and promptly resolve customer issues.

He/she will lead a major new program that will result in installed meters for all customers. The successful candidates will be highly proactive, and a major change driver for the organizations, employees and customers.

He/she inter alia is expected to perform the following functions:

Working collaboratively, to design the functionality of a new system-wide customer call centre, which will address customer issues regarding billing or services delivery.

Lead the market investigation and internal analysis to determine whether the call centre should be in sourced or outsourced.

Design and lead a new program that will greatly enhance penetration of prepaid metering for all customers.

Qualification:

Bachelor’s degree in marketing, business, or related field. MBA am added advantage.

12/15 years experience in customer services for an organization with over 500 customers, with at least 10 years at managerial level

Strong background in customer services and vendor relationship management

Familiarity with complex billing solutions and technologies.

Change driver-strong strategist and comfortable with change driver strong strategist and comfortable with change  management.

Apply through this link - http://www.lextorahjobs.com/vacancies/view/487