General Manager

Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 640 properties across more than 66 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.

Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement. You’ll feel valued as part of a tight-knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture.

Minor Hotels, Queenstown Club Suites is looking for an experienced and driven General Manager to lead the exciting reopening of this iconic property following a significant refurbishment.

This is a rare opportunity for a passionate hospitality leader to shape the next chapter of the hotel's journey. As General Manager, you will oversee the successful relaunch of the property, re-establish its market presence, build a high-performing team culture, and drive exceptional guest experiences from day one.

You will take full accountability for the hotel's operational performance, financial success, team engagement, and long-term growth strategy. This highly visible leadership role requires a hands-on operator who thrives in dynamic environments and is excited by the opportunity to lead a property through a new phase of growth and success.

Key Responsibilities Include: 

• Lead the successful reopening and ongoing operation of the property, ensuring a seamless guest and team experience.
• Overseeing all daily operations of the property, ensuring high standards of presentation, service, and financial performance
• Developing and implementing strategic revenue plans for the business
• Managing and mentoring department heads including F&B, Housekeeping and Front Office.
• Building strong relationships with key stakeholders including Body Corporate, Strata Managers, and local business partners
• Ensuring full compliance with WHS, licensing, and caretaking obligations
• Identifying key areas for improvement across the business and developing strategic procedures for improvement
• Managing, leading, and motivating staff to ensure a high-performing team culture is maintained

Further Details:

• Ideal start date: October 2026

To be successful in this role you will have:

• Proven experience as a General Manager or senior operational leader within a hotel, resort, or serviced apartment environment.
• Demonstrated success leading hotel openings, reopenings, refurbishments, or significant business transformation projects will be highly regarded.
• Strong understanding of Body Corporate and strata management obligations and stakeholder relationships (highly desirable)
• Tertiary qualifications in Hospitality or Business Management
• Knowledge of the hospitality market is highly desirable.
• Strong financial and commercial acumen, with a successful track record in budgeting, forecasting, and revenue optimisation
• A passion for people leadership, team development, and operational success
• Excellent communication and stakeholder engagement skills
• A guest-first mindset with the energy, professionalism, and drive to lead a flagship regional hotel

At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:

What We Offer:

• Career Growth: Learning and development programs to boost your career.
• Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
• Global Perks: International accommodation discounts across our hotel brands.
• Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
• Experiences: Discounted entertainment and activities.
• Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
• Generous Leave: Parental and birthday leave.
• Wellness Boost: EAP and tailored wellness support.

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.

Currently, we are only accepting applications from candidates who have working rights within New Zealand.