Front Office Supervisor

We are proud to offer excellent opportunities for talented individuals to join the roaring team of MGM China.

我們誠邀才華出眾的您，把握美高梅中國事業​機會，與金獅再闖另一座高峰。

Job Responsibilities:

• Responsible for the operations of the Front Office Department

• Ensure efficient operation of all respective areas and all its equipment, ancillary maintenance and repair services and protection of the Owner's assets

• Tour front- and back-of-house and Lobby routinely throughout the day; audit Front Office staff adherence to hotel policies and procedures in all phases of service and job functions; follow up with designated personnel where needed

• Ensure accurate registration of guests, room assignment, reservations and details; prepare keys, collect payments and provide appropriate hotel orientation when necessary

• Ensure accurate guest charges as per billing instructions; swiftly resolve discrepancies and collect proper payments

• Maintain a cash float, accept and process payment for guest accounts at registration and checkout; maintain a daily report of all deposits and receipts and ensure all transactions, postings and cash are accounted for and balanced at the beginning and end of each work shift according to MGM standard

Job Requirements:

• At least 3 years’ experience in similar capacity in a 5 star luxury Hotel, Resort or Casino environment

• Bachelor’s Degree or above

• Excellent language skills in English, Cantonese and Mandarin