Front office Executive

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

**Job Responsibilities**

• Manage daily front office operations including guest check-in/check-out, room bookings, and visitor management
• Maintain exceptional customer service standards, addressing guest queries and complaints with professionalism and efficiency
• Lead and motivate the reception team to ensure smooth departmental operations and promote teamwork
• Maintain comprehensive front office documentation including guest logs, shift reports, and incident records
• Coordinate with hotel departments and management regarding guest services, operations, and administrative matters
• Manage overbooking situations and guest relocations with appropriate arrangements and communication
• Monitor guest billing, credit management, and resolve any discrepancies promptly
• Ensure front office staff compliance with marketing initiatives and sales maximisation techniques
• Conduct regular inspections of front and back of house areas to maintain cleanliness and operational standards

• Degree or diploma in hotel management
• Minimum 1 year of relevant experience in a similar capacity
• Good communication and customer contact skills
• Well-presented and professionally groomed at all times