Front Office Clerk

Chs Integrated Care

Fallbrook, California, US on site Until 8/22/2026 1+ years exp First posted May 27, 2026 Last posted May 27, 2026

Job description

JOB SUMMARY:

The Front Office Clerk is responsible for providing a consistent and reliable flow of communication with patients/staff throughout the clinic and initially preparing patients for an office visit with required paperwork and proper collection of applicable monies.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Welcome patients/visitors via phone and/or to the clinic by greeting them and attending to their inquiries.
Answer and direct telephone calls appropriately.
Facilitate patient satisfaction and clinic experience by directing them accordingly and accurately booking appointment(s).
Validate/update patient personal information in the electronic practice management (EPM) system as necessary.
Provide appropriate form(s) to patients in accordance with patient needs as necessary.
Collect and document patient payments; demonstrate accurate credit card/cash handling procedures, according to CHSI Policy and Procedures.
Respect and ensure patient privacy and confidentiality with all interactions in accordance with HIPAA and CHSI Policies and Procedures.
Responsible for participating in quality improvement projects/activities and accountable for quality and PCMH.
Order and inventory office supplies as needed.
Perform all other duties as directed either formally or informally, verbally or in writing.

SUPERVISORY RESPONSIBILITIES:

No direct supervisory responsibilities.

KNOWLEDGE, SKILLS AND ABILITIES:

Bilingual (English/Spanish) preferred.
Must possess excellent customer service including verbal and written communication.
A high standard of professionalism and professional ethics and conduct is expected in speech, manner, attitude and appearance at all times.
Possess strong interpersonal skills and ability to work well with others.
Ability to deal effectively with changing situations and stressful environment.
Ability to perform tasks related to physical activity to complete the responsibilities of the position.

EXPERIENCE AND EDUCATION:

High school graduate or equivalent required.
Minimum 1 year experience answering phones and scheduling preferred.
Experience and/or training as a Medical Assistant or Dental Assistant preferred.
Front office experience in a medical or dental setting preferred.

About this role

Summary

Manage patient interactions, scheduling, payments, and clinic communication in healthcare setting.

Job title

Front Office Clerk

Experience level

1+ years

Minimum experience

1+ years exp

Industry

healthcare

Location requirements

Fallbrook, California, US, remote not allowed

Salary

USD 47,840–61,131.2 per year

Management role

Skills & keywords

Required skills

bilingualcustomer servicecommunicationcash handlingHIPAA

Preferred skills

medical assistantdental assistantmedical office

Specializations

patient communicationappointment schedulingpayment collection

Locations

Structured locations inferred from the posting.

Fallbrook, CA 92028, USA

On-site City