Front Office Agent Serenity Panorama Patmos

SWOT Hospitality is looking to recruit

Front Office Agent

for the Serenity Panorama Patmos

Requirements

As a Front Office Agent your responsibilities include but are not limited to:

• Providing consistent excellent service to guests upon arrival, and during their stay, from check-in to checkout.
• Welcoming and registering guests expeditiously, providing information to them as needed, obtaining identification and credit/check approval as directed by hotel policy.
• Verifying rate and departure date. Confirmation and modification of information required to complete the registration process as per hotel procedures.
• Answering all guest questions accurately and resolving problems in a timely manner ensuring guest satisfaction. Authorizing revenue allowances as allowed by hotel policy.
• Upselling guest rooms, food & beverage outlets if applicable and seasonal hotel promotions.
• Making restaurant, transportation, and/or entertainment reservations for guests, plus other concierge services as requested and having thorough knowledge of hotel amenities, company, and local area & attractions.
• Communication and cooperation with other hotel departments to maintain a high level of guest satisfaction.
• Understanding of hotel history, services, facility information, and rates and packages

Qualifications

• Degree in Hospitality or Travel & Tourism is highly desirable.
• Prior solid work experience as a Front Office Agent or similar roles.
• Thorough knowledge of the hospitality industry.
• Customer-oriented and friendly personality.
• Sound communication and administrative skills.
• Excellent command of English language
• Attention to detail and a structured way of working

Benefits

• Career development opportunities
• Employee wellbeing activities
• Excellent working environment
• Be part of Marriott & SWOT Hospitality family