Front Office Agent (Overnight Relief) - Aman New York

This position has an hourly compensation rate of $37.91.

Responsibilities

• Performs all Front Office Assigned functions, preparing, and executing an ideal Aman New York Journey to guests.

• Check-in and Check-out of Hotel Guests and Club Members.

• Managing chats with Guest/Club Member movement, Arrival & Departure, etc.

• Responsible for maintaining the highest quality database relating to Guest History.

• Provide quality and genuine service by responding to guests and team members promptly, efficiently, and courteously. Follow up and follow through.

• Responding to guest and leadership feedback, in areas relating to Guest Satisfaction. Focusing on improvement regarding feedback.

• Have an in-depth knowledge of activities, directions, travel time, cost, and various forms of transportation around New York City.

• Responsible for maintaining clean, neat, and organized surroundings, ensuring a safe and positive environment.

• Stay current with developments and procedures in Aman New York by attending each pre-shift and departmental meetings set.

• Perform any other reasonable duties as required by the Front Office Management Team.

Requirements

• 1 year of related luxury hotel experience.

• Graduate of Hotel School or College Degree is a plus.

• Must be proficient in Windows, Word, Excel, PowerPoint. Opera PMS knowledge is preferred.

• Excellent communication skills, both written and verbal in English, multi-lingual is a plus.

• Positive, inclusive, genuine, innovative, engaging, and energetic personality.

• Ability to handle guest requests and concerns in an efficient, calm, and genuine manner.

• Able to be organized, manage time wisely, showcase high levels of attention to detail.

• Sensitive and inclusive to all cultural nuances.

• Handle confidential materials and matters with full discretion.

• Able to handle a multitude of tasks in an intense, fast paced environment.

Benefits

At Aman New York, we believe that our colleagues are at the core of our success. We offer a competitive benefits package including exciting international career opportunities in a company that is expanding rapidly. We prioritise and support your career journey, making you feel valued, included and at home.

• Comprehensive and generously-subsidized health benefits program

• Safe Harbor 401K Plan

• Complimentary Stays at other Aman properties

• Discounts at Aman New York restaurants and Aman Retail online store

• Wellness events throughout the year

If you thrive in an ultra-luxury environment and are passionate about warm and personalised hospitality where every detail matters, we invite you to apply to join us on our journey.