Front Desk Supervisor

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Riverfront luxury in one of America's most celebrated cities. Unlocking the authentic New Orleans, Four Seasons invites you to our landmark tower – a heritage icon with a central downtown location on the banks of the Mississippi River. Dine on innovative Louisiana cuisine, relax by our resort-style pool, and plan your own private event at our 34th-floor observation deck boasting NOLA’s best views.

About the Role

Four Seasons Hotel and Residences New Orleans invites you to join our dynamic Front Office team as a Front Desk Supervisor. In this role, you will lead the Front Desk operations during your assigned shift, delivering exceptional guest service while supporting and guiding team members. You will also welcome and register guests, manage arrivals and departures, address guest requests, and provide personalized recommendations to create memorable experiences—all while upholding the world-class standards of Four Seasons.

What You'll Do

• Provide leadership, training, and real-time support to Front Desk team members, fostering a culture of service excellence, accountability, and teamwork.

• Welcome, register, and check out guests efficiently while managing room assignments, billing, and payment transactions with accuracy.

• Anticipate guest needs, resolve concerns with professionalism, and deliver personalized recommendations that enhance the overall guest experience.

• Collaborate closely with Guest Experience, Concierge, and hotel teams to execute elevated service standards and provide Manager on Duty support as needed.

• Utilize hotel systems to manage guest accounts, reservations, room inventory, daily reports, and operational procedures while maintaining compliance with Four Seasons standards.

What You Bring 

• At least 2 years in Hotel Hospitality, particularly Front Office- luxury experience is preferred.

• Proficiency in OPERA knowledge and Microsoft Office suite is required.

• Valid U.S. Work authorization

• Previous supervisory experience preferred.

• Demonstrate a genuine passion for hospitality and a commitment to delivering exceptional service experiences for residents, guests, colleagues, and team members alike.

• Demonstrate strong organizational skills and the ability to work independently, effectively managing priorities, adapting to changing demands, and performing with excellence in a fast-paced environment.

• Exceptional communication skills to engage with guests and team members.

• Demonstrate exceptional attention to detail and accuracy while completing guest documentation, financial transactions, and operational records with precision and efficiency.

• Demonstrate proficiency with hotel systems and technology essential to delivering exceptional guest service and operational excellence.

What To Expect 

• Work a flexible schedule that includes mornings, nights, weekends, holidays and overnights. May require the ability to work a 45-hour work week.

• A fast-paced luxury hospitality environment, engaging continuously with cross-functional departments, hotel leadership, team members and guests to ensure seamless communication and exceptional service delivery.

• Continuous Standing and use of electronic equipment including computers, phones, and printers.

What We Offer 

• A  Rewarding Work Culture, with mentoring, training and development opportunities

• Comprehensive Benefits package including a world class Medical, Dental, and Vision insurance program

• 401k participation with a company matching program after 30 days of employment

• Discounted Accommodations at Four Seasons Worldwide

• Comprehensive Time off Package including Vacation pay, Sick pay and 9 paid Holidays, including Mardi Gras

• Complimentary employee meals prepared by the Four Seasons Culinary Team 

• Complimentary uniforms that are laundered by our housekeeping department

• Discounted parking near hotel

• And much more!

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf