Front Desk Receptionist

About Us:

CenExel is a leading nationwide clinical research site and patient network serving the life sciences industry. Leading in CNS and early phase studies, our 18 science-led Centers of Excellence deliver the right patients, at the right time, in the right place. Recently acquired by BayPine Capital Partners, our research sites provide unparalleled medical and scientific support in the design and execution of clinical trials. Our world-class PIs, advanced patient engagement strategies, premium data analytics, and integrated operations optimize every step of the clinical trial process.

Along with an exceptional work environment that promotes teamwork, positive leadership, and optimal work-life balance, CenExel Clinical Research also provides highly competitive compensation and a generous benefits package to full time employees after 30 days of employment including Health Insurance, Dental, Vision, LTD, STD, Life Ins, and 401k.

Job Summary:

Under limited supervision, the Front Desk Receptionist is responsible for greeting patients and clients, the public and employees both on the telephone and in person and ensures that customer service is extended to each individual that enters the office. 

Essential Responsibilities and Duties:

• Greets all entering the office courteously and attentively.
• Answers and directs telephone calls appropriately.
• Provides customer service by ensuring that individual’s needs are taken care of promptly and efficiently, and each individual has a pleasant experience in the facility.
• Maintains front office area and takes care of secretarial needs, i.e. Printing, Scanning, Faxes.
• Maintains and organizes lobby.
• Checks in/out patients and processes patient payments through Clinical Conductor.
• Supports and ensures strictest adherence to best practices, FDA Code of Federal Regulations, ICH (International Conference on Harmonization), GCP (Good Clinical Practices), CenExel standard operating procedures, site working Practices, protocol, and company guidelines and policies.
• Assumes other duties and responsibilities as assigned. The above responsibilities are a general description of the level and nature of the work assigned to this classification and are not to be considered as all inclusive.

Education/Experience/Skills:

• Must be able to effectively communicate verbally and in writing.
• Must have proper experience and demonstrate mastery of the current Front Desk position.
• High school diploma or GED required.
• 2 years of experience preferred.
• Must display a professional, friendly demeanor during contacts with patients, clients, employees and the general public.
• Must demonstrate working knowledge of Microsoft Office and various computer skills.
• Ability to work independently as well as functioning as part of a team.

Working Conditions

1. Indoor, Office environment.
2. Essential physical requirements include sitting, typing, standing, walking.
3. Lightly active position, occasional lifting of up to 20 pounds.
4. Reporting to work, as scheduled, is essential.
5. On-site work arrangement.

CenExel Clinical Research is an Equal Opportunity Employer. All applicants will be considered for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or status.