Front Desk Officer

JOB DESCRIPTION

• Manage reception/phone calls
• Meet and greet visitors and directing them to relevant personnel
• Provide information to internal colleagues and external enquirers
• Scan and store company documents
• Maintain attendance and leave records of employees
• Maintain computer and manual filing systems e.g., filing of policy acknowledgements, employee's forms, and candidate's test papers
• Attend employee queries in a welcoming and positive manner
• Assist in overall function of office administration.
• Manage all office work tasks.
• Greet visitors and guide them to the appropriate person or department.
• Maintain visitor logs and issue visitor badges.
• Keep the reception area clean and organized.
• Answer, screen, and forward incoming phone calls, taking messages when necessary.
• Provide accurate information to clients and visitors about the company’s services, products, and general inquiries.
• Maintain a visitor logbook and issue visitor passes, ensuring security protocols are followed.
• Schedule and coordinate appointments, meetings, and conference room bookings.
• Handle incoming and outgoing mail, packages, and deliveries.
• Assist with administrative tasks such as data entry, filing, and maintaining office supplies inventory.
• Coordinate with other departments for smooth office operations.