French - Speaking Technical Support Analyst

French-Speaking Technical Support Analyst

Smart Mobility Industry | Debrecen | On-site

Are you fluent in French and interested in technology?

Join our international team supporting one of the world's leading smart mobility brands, helping customers use innovative products including electric scooters, mobile applications, and connected devices.

As a Technical Support Analyst, you'll assist French-speaking customers via phone, chat, and email while working in a modern international environment in Debrecen.

📍Office Address: Debrecen, Vezér utca 39.
🕘 Working hours: Monday-Friday, 09:00-18:00
🏢 Work model: Full on-site

What you'll do

• Provide customer support in French and English via phone, chat, and email.
• Troubleshoot issues related to mobile applications, Bluetooth connectivity, and smart devices.
• Guide customers through product features and functionalities.
• Escalate complex technical cases when needed.
• Take ownership of customer cases from first contact to resolution.
• Maintain accurate documentation and follow internal processes.

Requirements

What we're looking for

• Fluent French (C1) and confident English (B2) communication skills.
• Customer-focused mindset and strong communication skills.
• Interest in technology and problem-solving.
• Previous customer service experience is an advantage, but not required.
• Ability to work on-site in Budapest.
• Valid Hungarian work permit if applicable.

Benefits

What we offer

• Opportunity to work with a globally recognized technology brand.
• Competitive compensation package.
• Performance-based monthly bonus opportunity.
• Cafeteria benefits.
• Private health insurance.
• Fully paid training and onboarding program.
• Long-term career opportunities within a growing international organization.
• Modern office in the heart of Debrecen.
• Friendly and multicultural working environment.
• ⚠ Please note: A valid EU work permit or existing work authorization in Hungary is required for this position.

Ready to support the future of smart mobility? Apply now and join our team!