French Customer Advisor Barcelona Spain

We are recruiting tech savvy experts to support the users of a world leader company in in technology services.

Tech-savviness is a requirement and we have learned from experience that the most successful experts are those that love the internet and are comfortable researching topics online.

As a Technical Support Expert your responsibilities will be:

• Interact with users via email, phone, and chat
• Analyze and evaluate users’ specific account setups and previous interactions to recommend solutions
• Troubleshoot technical questions including software, hardware, and logistic questions
• Escalate complex issues and provide context to the reason for the escalation

Requirements

To be successful in this role you need:

• Native level of French and C1 level of English
• Previous customer facing experience (B2B or B2C)
• Prior experience in multi-channel customer support
• Experience working within a metric and target focused work environment
• Excellent listening and communication skills, written and verbal
• Demonstrated ability to work through complex technical problems
• Strong attention to detail

Benefits

What do we offer:

• Full-time (39 hours/week) from 08.00 until 22.00, from Monday to Sunday
• Relocation Package:
  • Flight/Train tickets
  • 600€ after 1 month in the company
  • PCR test cost compensation
• Salary: 19.220,00€ gross/year
• Continuous training and development program
• Employment with the world's largest provider of contact center services
• Excellent work environment, great colleagues, social arrangements and personal development
• Dynamic business casual environment with colleagues of all ages gathered in a highly-motivated team