French CS for online streaming Platform - LIS2

Are you passionate about costumer support and technologies? Would you like to join one of the top BPO companies in Lisbon?

Our client is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era.

You will be part of a multicultural team based in Lisbon, where you will provide outstanding multi-channel support to users of the service.

RESPONSIBILITIES

• Answering queries from customers via phone, email and chat;
• Provide general and technical support;
• Identify, troubleshoot, document and categorize cases and possible bugs;
• Make well-balanced decisions and help resolve inquiries according to defined policies and procedures;
• Escalate complex problems according to defined procedures

Requirements

• Preferred experience in customer service experience, preferably in contact center B2C and/or B2B environment, with live multi-channel customer support (phone, chat, email);
• Fluent in French (C1) & English (B2);
• Strong analytical, problem solving and technical troubleshooting skills;
• Excellent interpersonal skills, able to be empathetic with colleagues and customers alike;
• Excellent professional writing skills and good typing speed.

Benefits

• The pleasant and inspiring working atmosphere
• Opportunity to be part of a rapidly expanding global organization with an irreproachable reputation
• Professional development and a clear career path
• Training & development opportunities
• Competitive salary & relocation allowance*
• Relocation applicable only for international candidates joining us from abroad.

Employee Status : Full-Time Employee