Freight Pay and Claims Coordinator

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description: We are looking for a dedicated individual to process purchase orders, vendor invoices, and claims on a timely basis and in accordance with Expeditors and customer policies and procedures. You will also investigate questionable entries and initiate corrective actions, working to maintain a positive, but firm working relationship with other transportation service providers, freight payment companies, and customers.

Primary Functions:

• Coordinate with transportation vendors regarding freight invoicing
• Handle large payment data files for review, research, and process
• Responsible for freight invoice and audit discrepancies
• Research and follow up to determine department freight charge cost allocations
• Respond to, initiate, and follow through to resolution freight claims with transportation service carriers
• Oversee all GLO invoice exceptions from AFS/BBA
• Responsible for processing all claim checks and claim rejection letters received via US         mail
• Must work with collaborating teams to process physical checks from carriers
• Handle inquiries for carrier accounts for new department uses and vendor usage
• Handle internal client shipping questions and new shipping registration accounts
• Review past due carrier statements, research and track to payment resolutions
• Input and track to resolution manual carrier invoices, Credit Memos, and audit issues with third-party auditors
• Flexibility to adapt to new work tasks, assignments, improvement projects and directions as they arise
• Responsible for weekly spend upload
• Assist with quarterly quality assurance checks

• College Graduate
• Experience with Accounts Payable/Accounts Receivable and claims processing
• Freight payment experience
• 2 years of customer service experience
• Strong English proficiency required
• Strong verbal and written communication skills
• Self-starter, enthusiastic, willing to go the extra mile
• Attention to detail
• Strong Proficient with MS Office or Google G-Suite business tools, primarily Excel or Gsheets
• Knowledge/Experience of AI use would be an advantage
• Working hours: 18:00hrs to 03:00hrs Monday to Friday

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus