Fraud Specialist

About the Company:

We have invented a new credit card powered by an advanced asset-securing platform that enables us to offer much lower APRs to consumers. Our team is a combination of deep technology (Microsoft, Google, Facebook), and finance (Nubank, Goldman Sachs, Square, Carta, SoFi) executives. Our Seed round was led by Max Levchin, and our Series A by Founders Fund - with participation in both rounds by Sequoia, NYCA, and others.

Our work involves building the world’s first completely autonomous asset-securing process, world-class risk models for underwriting, and an incredibly smooth & efficient product experience for consumers to apply, activate, and manage their credit cards.

We’re looking for detail-oriented, driven, and empathetic customer experience managers who want to work with intelligent, motivated, intense, and interesting people to provide people who are applying and people who have received the Aven card with an extraordinary experience.

Cultural Values:

• Depth and rigor of thought - we try to be rigorous in our thinking & dive into the details.

• Minimalist - we are spartan in our design, in our code, and even in our processes.

• Speed of execution - we move fast & value decisiveness. We think speed drives quality.

Responsibilities:

• Responding to customer queries in a timely & effective manner via Zendesk or other customer support tools

• Documenting & logging issues (as well as customer compliments & complaints)

• Work closely with other departments to process department related tasks

• Review customer loan applications through various fraud software platforms

• Review customer loan application documentation to ensure standards are met

• Aid in reviewing company operating procedures to improve internal company processes

• Tracking customer experiences across online & offline channels using logs, dashboards, and CRM systems

Qualifications:

• At least 5 years (and above) of experience under a US Loan or Mortgage account handling Underwriting and Fraud specific tasks

• Working knowledge of MS Excel formulas and function is a must; SQL preferred

• Experienced in customer-facing roles in a loan or mortgage account

• Superb communication, collaboration, and problem-solving skills.

• Deep investigative skills

• Proficiency, speed, and accuracy in written communication.

• Fluency, clarity, and good diction in English

• Great organizational skills & time management abilities

• Must be presently residing in the Philippines

Compensation: Php70,000 to Php80,000

Benefits:

• HMO

• Devices provided by company

• Permanent work from home