Finnish Speaking VIP Customer Support Agent

Patrique Mercier Recruitment is delighted to present a unique opportunity for a Finnish Speaking VIP Customer Support Agent. In this prestigious role, you will be the primary point of contact for our esteemed Finnish-speaking VIP clients, providing them with personalized and exceptional customer service. Your fluency in Finnish and dedication to providing a superior customer experience will be essential in maintaining and fostering long-term relationships with our VIP customers. If you are passionate about customer care and thrive in a dynamic environment, we would love to hear from you!

Responsibilities

• Deliver high-quality support to VIP Finnish-speaking customers via phone, email, and live chat.
• Handle inquiries and resolve issues efficiently while ensuring a top-notch customer experience.
• Offer tailored solutions and personalized recommendations based on individual customer needs and preferences.
• Document customer interactions accurately in our service management system.
• Work collaboratively with other teams to ensure a seamless experience for VIP clients.
• Stay informed about product knowledge and company services to provide helpful assistance.

Requirements

• Fluency in Finnish (both written and spoken) is required; knowledge of English is a bonus.
• Strong customer service experience, particularly with VIP clients, is preferred.
• Exceptional communication and interpersonal skills.
• Ability to remain calm and professional under pressure.
• Strong problem-solving skills with a commitment to customer satisfaction.
• A proactive attitude and the ability to work independently.
• Experience with customer support tools and platforms is advantageous.

Benefits

• Private Health Insurance

• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )