Finnish Speaking Technical Support Advisor

Patrique Mercier Recruitment Nordic is excited to offer a fantastic opportunity for a Finnish Speaking Technical Support Advisor. In this role, you will be the primary point of contact for our Finnish-speaking customers, providing expert technical assistance and addressing any inquiries related to our products. Your strong problem-solving skills and commitment to customer service will be essential in delivering a first-class experience. If you are enthusiastic about technology and enjoy supporting others, we would love to have you on our team!

Responsibilities

• Provide high-quality technical support to Finnish-speaking customers through various channels, including phone, email, and chat.
• Troubleshoot and efficiently resolve a wide range of technical issues.
• Educate customers on product features and functionalities to enhance their overall experience.
• Document all customer interactions and solutions accurately.
• Collaborate with team members to improve service delivery and customer satisfaction.
• Stay updated on the latest technology trends and product updates to provide informed support.

Requirements

• Fluency in Finnish (both spoken and written) is required, along with a working knowledge of English.
• Previous experience in customer support or technical support is preferred.
• Strong analytical skills with the ability to effectively troubleshoot issues.
• Excellent communication skills, focused on achieving high levels of customer satisfaction.
• Ability to work independently and collaboratively within a team.
• Familiarity with CRM systems or customer support software is an advantage.
• A passion for technology and a commitment to helping customers is essential.

Benefits

• Private Health Insurance

• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )