Finnish Speaking Social Media Support Advisor

Patrique Mercier Recruitment is excited to present an opportunity for a Finnish Speaking Social Media Support Advisor to join our vibrant team! This role is perfect for individuals who are fluent in Finnish and have a passion for delivering exceptional customer service through social media. As a Social Media Support Advisor, you will engage with customers, assist them with their inquiries, and resolve any issues while ensuring a positive representation of our brand. If you enjoy connecting with people and facilitating great customer experiences, we encourage you to apply!

Responsibilities

• Respond to customer inquiries and support requests promptly and professionally through social media channels.
• Help users navigate product or service-related issues, ensuring an effortless and positive experience.
• Engage with social media by monitoring comments and messages to address customer feedback efficiently.
• Collect and analyze customer feedback to identify trends and share valuable insights with the team.
• Collaborate with teammates to address complex customer issues, striving for high satisfaction rates.
• Stay updated on company products and policies to deliver accurate and relevant information to customers.
• Maintain a friendly and professional demeanor in all interactions to foster a positive brand image.

Requirements

• Fluency in Finnish (both spoken and written) is essential; English proficiency is advantageous.
• Excellent communication and interpersonal skills with a welcoming personality.
• Familiarity with social media platforms and customer support best practices.
• Ability to manage inquiries professionally and with a customer-focused approach.
• Strong attention to detail and effective problem-solving abilities.
• Prior experience in customer service or a relevant role is preferred.
• Proactive and able to thrive in a fast-paced environment.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )