Finnish Speaking Service Desk Analyst

Patrique Mercier Recruitment Nordic is thrilled to offer an exciting opportunity for a Finnish Speaking Service Desk Analyst. In this critical role, you will be the frontline support for our Finnish-speaking clients, providing exceptional assistance and resolving their service-related inquiries. If you have a passion for technology and enjoy helping others, we would love for you to join our dynamic team!

Responsibilities

• Provide high-quality service desk support to Finnish-speaking customers through various channels, including phone, email, and chat.
• Troubleshoot, diagnose, and resolve a diverse range of technical issues related to our products and services.
• Guide users through standard procedures and deliver effective solutions to enhance their experience.
• Document customer interactions and resolutions accurately within the service desk system.
• Collaborate with other teams to escalate and resolve complex problems efficiently.
• Stay informed about product knowledge and service updates to better assist clients.

Requirements

• Fluency in Finnish (both spoken and written) is essential, with a strong command of English preferred.
• Prior experience in a service desk or technical support role is advantageous.
• Excellent analytical thinking and problem-solving skills.
• Strong communication skills with a focus on user satisfaction.
• Ability to work independently as well as part of a collaborative team.
• Experience with service desk software or customer relationship management systems is a plus.
• A genuine passion for technology and a commitment to providing exceptional service is required.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )