Finnish Speaking In-Game Support Analyst

Patrique Mercier Recruitment Nordic is excited to announce a fantastic opportunity for a Finnish Speaking In-Game Support Analyst. In this engaging role, you will provide crucial support to Finnish-speaking gamers by assisting them with in-game issues and enhancing their overall gaming experience. Your responsibilities will include addressing player inquiries, troubleshooting technical problems, and maintaining a fun and smooth gameplay environment. If you are passionate about gaming and have excellent communication skills, we invite you to join our enthusiastic team!

Responsibilities

• Provide high-quality in-game support to Finnish-speaking players through chat, email, and social media.
• Diagnose and resolve a variety of in-game issues, including account-related queries and technical glitches.
• Gather and analyze player feedback to identify common issues and improve the gaming experience.
• Maintain accurate records of player interactions and solutions provided as part of the support documentation.
• Collaborate with game developers and product teams to share player insights and recommend enhancements.
• Stay informed about gaming trends, features, and updates to provide informed and effective support.

Requirements

• Fluency in Finnish (both written and spoken) is essential; proficiency in English is a plus.
• Experience in customer support or gaming support roles is preferred.
• Strong communication and interpersonal skills with a genuine passion for gaming.
• Excellent problem-solving abilities and meticulous attention to detail.
• Ability to thrive in a fast-paced environment and effectively manage multiple inquiries.
• Familiarity with gaming platforms and community engagement is advantageous.
• A deep interest in gaming and a commitment to delivering an exceptional player experience is required.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )