Finnish Speaking Helpdesk Support Agent

Patrique Mercier Recruitment Nordic is thrilled to announce an opening for a Finnish Speaking Helpdesk Support Agent. In this vital role, you will provide outstanding helpdesk support to our Finnish-speaking customers, assisting them with inquiries and troubleshooting issues related to our products and services. Your strong communication skills and commitment to customer service will be crucial in ensuring a positive experience for our users. If you have a passion for technology and enjoy solving problems, we invite you to join our dedicated team!

Responsibilities

• Provide exceptional helpdesk support to Finnish-speaking clients through phone, email, and chat.
• Troubleshoot and resolve a variety of customer inquiries and technical challenges.
• Effectively communicate instructions and solutions to enhance customer satisfaction.
• Document all customer interactions accurately and maintain detailed records within our systems.
• Collaborate with team members to improve support processes and knowledge sharing.
• Stay updated on product changes to deliver accurate information to customers.

Requirements

• Fluency in Finnish (both spoken and written) is required; proficiency in English is advantageous.
• Prior experience in customer support or a helpdesk environment is preferred.
• Excellent communication and active listening skills.
• Basic technical knowledge and strong problem-solving skills.
• Ability to manage multiple inquiries effectively in a fast-paced environment.
• Team-oriented mindset with a positive and customer-focused attitude.
• Experience with helpdesk software or CRM systems is a plus.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )