Finnish Speaking HealthTech Support Specialist

Patrique Mercier Recruitment is pleased to announce an exciting vacancy for a Finnish Speaking HealthTech Support Specialist. In this vital role, you will serve as the primary point of contact for our Finnish-speaking customers, providing top-notch support related to our health technology products. Your tasks will involve troubleshooting technical issues, guiding users, and ensuring they receive the best possible experience with our solutions. If you are passionate about technology and eager to help clients succeed, we would love to have you on board!

Responsibilities

• Deliver exceptional technical support to Finnish-speaking customers via phone, email, and chat concerning our health technology applications.
• Troubleshoot, diagnose, and resolve issues related to both software and hardware efficiently.
• Teach customers how to utilize product features effectively and share best practices for optimal experience.
• Document all support interactions carefully, including inquiries and resolutions, in our system.
• Work in collaboration with product and engineering teams to provide valuable user feedback and address recurring issues.
• Stay well-informed about health technology developments to ensure accurate support.

Requirements

• Fluency in Finnish (both spoken and written) is essential; knowledge of English is advantageous.
• Previous experience in a technical support role, ideally in the health tech field, is preferred.
• Strong analytical and problem-solving skills with a good understanding of technology.
• Excellent communication and customer service abilities with a focus on user engagement.
• Ability to work effectively both independently and within a collaborative team.
• Experience with CRM tools or customer support software is an advantage.
• A strong interest in health technology and a commitment to customer care is crucial.

Benefits

• Private Health Insurance

• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )