Finnish Speaking End User Support Specialist

Patrique Mercier Recruitment Nordic is excited to present a fantastic opportunity for a Finnish Speaking End User Support Specialist. In this role, you will play a pivotal part in delivering exceptional support to our Finnish-speaking end-users, helping them navigate a variety of technical issues related to hardware and software. Your troubleshooting skills and ability to communicate effectively will be key in ensuring users receive timely and efficient assistance. If you are passionate about technology and enjoy helping others, we invite you to join our dynamic team!

Responsibilities

• Offer outstanding support to Finnish-speaking end-users via phone, email, and chat.
• Troubleshoot and resolve various technical problems concerning computer systems and software applications.
• Guide users through troubleshooting processes, providing clear instructions and solutions.
• Document all interactions and solutions accurately in the service management system.
• Collaborate with IT teams to escalate and resolve complex technical issues.
• Stay updated on new products and industry trends to ensure high-quality support delivery.

Requirements

• Fluency in Finnish (both spoken and written) is required; proficiency in English is a plus.
• Previous experience in technical support, helpdesk, or a related role is preferred.
• Strong analytical and problem-solving skills.
• Excellent communication and customer service skills.
• Able to thrive in a fast-paced environment, working independently and collaboratively.
• Familiarity with helpdesk software or ticketing systems is advantageous.
• Genuine enthusiasm for technology and commitment to effectively assisting end-users is essential.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )