Finnish Speaking Customer Support for Online Travel Agency

Patrique Mercier Recruitment is pleased to offer an exciting opportunity for a Finnish Speaking Customer Support representative for a leading Online Travel Agency. In this dynamic role, you will assist Finnish-speaking customers with their travel inquiries and bookings, providing them with exceptional service and support throughout their journey. If you are fluent in Finnish and have a passion for travel and customer service, we invite you to apply!

Responsibilities

• Provide high-quality customer support via phone, email, and chat to Finnish-speaking clients.
• Assist customers with inquiries related to travel bookings, cancellations, and changes.
• Address and resolve customer complaints effectively and professionally.
• Educate customers about travel options, policies, and procedures.
• Document all customer interactions accurately for quality assurance.
• Collaborate with team members to enhance services and improve customer satisfaction.

Requirements

• Fluency in Finnish (both spoken and written) is required.
• Strong communication and customer service skills.
• Prior experience in customer support or travel industry is preferred.
• Excellent problem-solving abilities with a focus on customer satisfaction.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Interest in travel and knowledge of popular destinations is a plus.
• Familiarity with customer service software and systems is advantageous.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )