What You'll Do

💰 Accounts Receivable & Patient Financial Services

• Manage accounts receivable processes, including payment posting and bank deposits
• Assist patients with financial arrangements and payment options
• Monitor patient and insurance account accuracy and timeliness
• Follow up on unpaid insurance claims and outstanding balances
• Work insurance denials and resolve reimbursement issues
• Manage delinquent patient accounts and perform collection outreach
• Recommend account adjustments, credits, refunds, and write-offs when appropriate
• Identify accounts that require collection agency placement

🏥 Insurance & Billing Coordination

• Maintain knowledge of insurance contracts, regulations, and reimbursement guidelines
• Monitor insurance changes and communicate updates to leadership and staff
• Assist with identifying and resolving insurance-related concerns
• Answer patient billing questions and provide exceptional customer service
• Work billing and reimbursement queues regularly
• Perform coding and charge entry duties as applicable

📊 Reporting & Administrative Support

• Maintain accurate patient demographic information
• Assist with end-of-day financial procedures
• Prepare monthly practice and financial reports
• Provide administrative support to clinic staff and leadership
• Collaborate with physicians, staff, patients, and insurance representatives to ensure efficient clinic operations

📞 General Office Responsibilities

• Cross-train and assist with reception and scheduling functions as needed
• Order office supplies and maintain inventory
• Support a positive, team-oriented office environment

Qualifications

Required

• High School Diploma or equivalent
• Minimum of two (2) years of physician billing experience
• Strong understanding of claims processing and insurance regulations
• Excellent attention to detail and accuracy
• Strong organizational and time-management skills
• Effective verbal and written communication skills
• Proficiency with computer systems and practice management software

Preferred

• Experience with accounts receivable management
• Insurance follow-up and denial resolution experience
• Medical coding and charge entry experience
• Previous experience working in a physician practice setting

Who Will Be Successful in This Role?

We're looking for someone who is:

• Detail-oriented and highly organized
• Comfortable working independently
• Customer-service focused
• Skilled at navigating insurance and reimbursement processes
• A collaborative team player who enjoys supporting both patients and coworkers

❤️ Why Mercy?

At Mercy, we believe healthcare is more than a career—it's a calling. Our mission is built on compassion, excellence, and service. We are committed to creating an environment where coworkers feel valued, supported, and empowered to make a difference every day.

Join Mercy St. Louis and help ensure our patients receive outstanding care and exceptional service from the moment they walk through our doors.

Apply today and become part of a team that brings healing, hope, and compassion to our community. 🌟