Field Technician

Job Summary
The Field Technician is responsible for providing on-site technical support, installation, maintenance, and troubleshooting of production-related technology systems. This role serves as a critical link between the support center and engineering teams, ensuring seamless technology performance across studio and remote environments.
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Key Responsibilities
•             Install, configure, and maintain production technology equipment at various field locations.
•             Diagnose and resolve hardware, software, and infrastructure issues.
•             Perform routine inspections and preventative maintenance on systems and devices.
•             Document service activities, including installation, troubleshooting, and repair reports.
•             Collaborate with engineering and support teams to escalate and resolve complex issues.
•             Provide desk-side support when remote troubleshooting is insufficient.
•             Manage inventory of tools, replacement parts, and service equipment.
•             Train end-users on proper equipment usage and basic troubleshooting.
•             Ensure compliance with safety protocols and company standards.
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Required Qualifications
•             High school diploma or equivalent; technical certifications preferred.
•             2+ years of experience in field support or technical services, preferably in media or production environments.
•             Proficiency with diagnostic tools, hand tools, and field automation systems.
•             Strong problem-solving skills and ability to work independently.
•             Excellent communication and customer service skills.
•             Valid driver’s license and ability to travel to multiple sites.
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Preferred Qualifications
•             Experience supporting production systems in studio or broadcast environments.
•             Familiarity with Capgemini support standards and Disney production workflows.
•             Knowledge of SNOW (ServiceNow) ticketing systems and assignment group protocols.
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Work Environment
•             Fast-paced, dynamic production settings.
•             May require flexible hours, including evenings and weekends.
•             Physical demands include lifting equipment, standing for extended periods, and working in varied environmental conditions.

 

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