Field Technician

Responsibilities:

• Provide on-the-spot technical support to employees who visit the IT walk-up desk.
• Troubleshoot and resolve hardware, software, and network issues.
• Assist with the setup and configuration of new devices and applications.
• Maintain accurate records of support requests and resolutions.
• Collaborate with other IT team members to ensure timely and effective problem resolution.
• Educate employees on best practices for using technology and software.
• Perform routine maintenance and updates on IT equipment.
• Ensure compliance with company IT policies and procedures.
• Provide on-site field support to customers, including installation, servicing, and repairing systems and equipment.
• Verify and approve operational quality of system equipment.
• Resolve customer issues in the areas of hardware installation, repair, upgrade, and maintenance.
• Assist in investigating and resolving complex installations and maintenance matters of significance.
• Instruct customers in the operation and maintenance of systems/equipment.
• Ensure issues are referred to the appropriate personnel/service areas for follow-up, testing, and troubleshooting.
• Act as a liaison with customers on administrative and technical matters for assigned projects.
•  Perform analysis and prepare reports on system problem trends and issues.
• Troubleshoot user accounts.
• Understand SCCM, VPN, Azure, O365, Windows 10 & 11.

Requirements:

• 2-3 years of experience in IT support or a related field.
• Strong knowledge of Windows and Mac operating systems.
• Familiarity with common office software and applications (e.g., Microsoft Office, Google Workspace).
• Excellent problem-solving skills and the ability to work under pressure.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.

Other Qualifications:

• An advanced degree in a relevant field is a plus.
• Candidates must be authorized to work in United States without the requirement of sponsorship
• Background Check Required