Field Service Technician – Level 1

Improving Your Mission through Meaningful Innovation

Creating a vision of how your organization works is the first step. Building the strategies to get you there is where SHINE Systems can help.

As a business solutions consulting company, we provide a broad base of strategies. Our expertise covers:

• Intensive in-the-field decision analysis and intelligence training
• General management and administrative support
• Technology and systems integration
• Small- to large-scale project management

We like to keep things simple and base all our work on one strategy: To provide our customers with the people, the processes, and the technologies needed to meet any mission, big or small.

The ideal candidate will demonstrate mid-level technical support skills with the ability to apply more advanced concepts and processes to daily activities, beyond just following a checklist of tasks. They require minimal guidance and direction from more senior level team members and can work effectively both individually and on teams. In order to help support uninterrupted availability of INSCOM’s Command, Control, Communications, Computers, and Information Management (C4IM) baseline, the Level 1 Field Service Technician will:

·       Provide Tier I and II support at remote field and garrison sites

·       Perform server and desktop installation, basic cabling

·       Perform systems administration of desktop and server systems connected to local and wide area networks

·       Provide desktop system management involving account monitoring, security, operating system (OS) installation, and other local area system administration related functions

·       Be capable of running an entire remote site by themselves with demanding customers in austere or garrison locations

·       Maintain and load cryptographic devices and keys

·       Perform troubleshooting, maintenance, and repair on many types of hardware and software 

Certifications: DoD 8570.01-M IAT level II

Education and Relevant Experience:

·       High School Diploma and 6 years of relevant experience; or

·       Associate’s Degree and 4 years of relevant experience; or

·       Bachelor’s Degree and 2 years of relevant experience; or

·       Master’s Degree

Clearance: Active TS/SCI

All your information will be kept confidential according to EEO guidelines.