Field Service Quality Coordinator
Jobs.halliburton.com
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Job Duties
- Under broad direction, drives service quality excellence, and customer satisfaction and provides guidance in Service Quality (SQ) matters to their employees.
- Updates and maintains district & global SQ databases to ensure metrics are accurate for reporting purposes.
- Provides SQ leadership by reviewing and reporting operational performance data, statistics, trends, and opportunities for execution improvement.
- Monitors and reviews field performance assessments, customer surveys, voice of the customer, and Key Performance Indicators with leadership of the assigned area.
- Champions the use of the quality management system in the designated area.
- Investigates accidents, injuries, and incidents within assigned area with the appropriate department, manager, and counterpart.
- Coordinates and assists with events and related investigation processes.
- Performs follow-up activities on unplanned events and/or jobs and implements proactive solutions to prevent reoccurrence.
- Arranges, participates, and monitors local SQ audits and occasional vendor audits.
- Visits field, labs, shops, and other locations to review performance issues, identify knowledge gaps, and propose SQ improvement solutions.
- Requires a high school diploma and 5+ years of operational or technical experience in Halliburton Product Service Line (PSL) is required.
- Service Coordinator or similar previous experience is highly recommended.
Qualifications
Halliburton is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.
Location
F18, Lorong 4, Seria, Negara Brunei, , , Brunei Darussalam
Job Details
Requisition Number: 210065
Experience Level: Experienced Hire
Job Family: Operations
Product Service Line: Wireline and Perforating
Full Time / Part Time: Full Time
Additional Locations for this position:
Compensation Information
Compensation is competitive and commensurate with experience.
Summary
Oversee service quality, monitor performance, and improve operational standards in energy sector.
Job title
Field Service Quality Coordinator
Experience level
experienced hire
Minimum experience
5+ years exp
Industry
energy
Location requirements
Brunei, on-site, no remote work allowed
Salary
Not specified
Management role
No
Required skills
Preferred skills
Specializations
Structured locations inferred from the posting.
Brunei