Field Service Manager

Field Service Manager

Company:  Rapak LLC

Primary Location:  1020 Davey Road, Suite 800, Woodridge, IL 60517 USA

Workplace Type: On-site

Employment Type: Salaried | Full-Time

Function:  Engineering

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Main Duties & Responsibilities

Position Summary:
The Field Service Manager is responsible for leading and supporting the installation, servicing, and technical support of electro-pneumatic liquid filling equipment at customer locations. This role oversees field service operations, ensuring high-quality service delivery, effective troubleshooting, and strong customer relationships.

The Field Service Manager provides both hands-on technical expertise and leadership to the field service team, while driving continuous improvement, operational efficiency, and customer satisfaction. This position may also support internal manufacturing facilities with technical guidance as needed.

Key Responsibilities

• Lead and manage field service operations, including installation, commissioning, and servicing of equipment at customer sites
• Provide technical guidance and support for troubleshooting of new and legacy equipment (onsite, remote, and phone support)
• Oversee scheduling, coordination, and execution of field service activities to meet customer and business needs
• Support and, when necessary, participate in equipment installations and service work at customer locations
• Ensure timely and accurate completion of service reports, documentation, and administrative requirements
• Act as a primary escalation point for complex technical issues and customer concerns
• Partner with engineering and manufacturing teams to resolve product or process issues and drive improvements
• Support customer visits, including equipment trials, training, and relationship management
• Contribute to continuous improvement initiatives to enhance service efficiency, reliability, and customer experience
• Provide technical support to internal production facilities as required
• Generate new machine quotations with input from Engineering and sales group
• Ensure that machine manuals are documented and sent to customer and copies are placed in customer folders on the network
• Leadership & Team Development
• Lead, coach, and develop Field Service Technicians to ensure strong technical and customer service capabilities
• Foster a collaborative, high-performance team environment
• Support training and development initiatives, including technical skill advancement and safety practices
• Promote accountability, professionalism, and customer-focused behaviors across the team

Key Accountabilities

• Ensure high-quality, timely installation and servicing of equipment
• Drive customer satisfaction through responsive and effective service support
• Improve service efficiency, response times, and issue resolution
• Maintain accurate and timely documentation and reporting
• Support safe work practices and compliance with company standards

About Us 
TriMas Packaging is a global provider of dispensing, closure, flexible packaging and custom solutions serving the beauty and personal care, food and beverage, home care, pharmaceutical and nutraceutical, and industrial and agricultural markets. With 22 locations worldwide and a strong culture built on safety, innovation and sustainability, we design and manufacture high-quality packaging solutions that meet the standards our customers expect. 

Through ongoing innovation and close collaboration with our customers, we continuously enhance our expertise, expand our customer reach and broaden our product portfolio. Together, our people, products and shared commitment to excellence drive us to shape the future of packaging. 

Why Join TriMas Packaging? 
At TriMas Packaging, we care beyond packaging. Our success starts with our people, and we are committed to creating an environment where every employee feels valued, supported and empowered to make a meaningful impact.  

When you join our team, you become part of a global, collaborative and purpose-driven organization committed to: 
Creating Value – We deliver innovative, high-quality packaging solutions by leveraging advanced technologies, state-of-the-art facilities and a global network built on trust. 
Supporting Our People – Our employees are the foundation of our success. We embrace diversity, encourage collaboration and foster an inclusive workplace focused on safety, respect and continuous learning. 
Driving Innovation – We invest in continuous improvement and operational excellence, empowering our teams to develop new ideas and deliver exceptional results for our customers. 
Building a Sustainable Future – We are committed to reducing our environmental impact and developing sustainable packaging solutions that benefit our customers, our communities and our planet. 

We offer competitive benefits, a supportive culture and the opportunity to work with international teams around the globe. 

If you’re looking for a place where you can build your career, be challenged and make a difference, TriMas Packaging is the place for you. 

Qualifications

Qualifications
Education & Experience:

• Associate’s degree in electrical, mechanical, or related field (or equivalent combination of education and experience)
• 5+ years of field service experience, preferably in equipment, packaging, or manufacturing environments
• Prior leadership or supervisory experience preferred

Knowledge & Skills:

• Strong troubleshooting and critical thinking skills
• Technical expertise in industrial controls, including Allen Bradley systems
• Experience with PLC programming (ladder logic) and platforms such as RSLogix 500/5000
• Strong mechanical and electrical aptitude, including ability to interpret schematics
• Excellent communication and customer relationship management skills
• Strong time management and organizational skills
• Ability to work independently and lead in dynamic, customer-facing environments

Preferred Qualifications

• Experience in food processing, packaging, or related industries
• Experience managing customer-facing technical service teams

Travel Requirements

• Valid U.S. Passport required
• Ability to travel up to 75%, including domestic and international travel

Compensation

In compliance with all states and cities requiring transparency of pay, the expected pay range for this position is $100,000-$115,000

Compensation can vary depending on several factors, including a candidate's qualifications, skills, experience, competencies, and geographic location.  Some roles may qualify for extra incentives like equity, commissions, or other variable performance-related bonuses.  Further details will be provided by our recruiting team during the interview process.

Benefits

Benefit offerings include Medical Insurance and Prescription Drugs, Dental Insurance, Vision Insurance, Flexible Spending Accounts, Life Insurance, Short-Term Disability, Long-Term Disability Insurance (for eligible employees), Employee Assistance Plan (EAP), Paid Time Off (may include vacation and sick time), Retirement Program, and Other Voluntary Benefits.