Field Service Engineer

About Veolia
Veolia group aims to be the benchmark company for ecological transformation. In 2022, with nearly 220,000 employees worldwide, the Group designs and provides game-changing solutions that are both useful and practical for water, waste and energy management. Through its three complementary business activities, Veolia helps to develop access to resources, preserve available resources, and replenish them. In 2021, the Veolia group supplied 79 million people with drinking water and 61 million people with wastewater service, produced nearly 48 million megawatt hours of energy and treated 48 million metric tons of waste.

Essential Responsibilities
⬥ Understanding the client’s concerns, challenges and delivering solution to address
those concerns.
⬥ connect the internal team with customer and provide the right solution to customer
⬥ Delivers values to customer not merely service. Defines ROI model to customer
⬥ Looking for new and innovative opportunities to promote Veolia WTS and involves
the sales team to grow business.
⬥ Regular visits to the assigned customer and maintain relationship with all stake
holder
⬥ Responsible to ensure timely dispatch/execution of customer orders, providing
customer support and service after sales.
⬥ Generating daily and monthly report with trend charts, discuss with customer and
make an action plan. Submit MOM after every meeting
⬥ Take action on the agreed points with customer by involving internal deptt on priority
⬥ Maintain inventory at site, records chemical consumption and gets acknowledgement
from customer. Submit all bills in time to customer and follow up for payment.
⬥ Develop 9 standard service model and execute the service with high standards.
⬥ Arrange technical training for customer and build organization rapport at senior level.
⬥ Responsible to handle service team and instruct them to execute the order
technically well.

⬥ Maintains all records relates to EHS, payment, despatches and customer
communications
⬥ Maintain all company asset in healthy condition and raise request for the requirement
⬥ Follow organization well defines service attributes without fail
⬥ Work on value generation plan with customer
⬥ Own service excellence

BE/B. Tech (Chem) or Science graduate from an accredited university or college
● Minimum of 2 year of experience in Service Origination

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.