Field Service Engineer

Nordsonhcm.wd5.nordsoncareers

India - Bangalore Until 8/22/2026 H-1B sponsor history First posted March 26, 2025 Last posted March 26, 2025

Job description

This is a position based in Bangalore, India with 100% of field work.
The incumbent will be responsible for the installation and service support of Nordson Matrix AXI.
Among other things, it will involve:
- Customer relationship management for these customers.
- Service and application support of customers in the assigned territory.
Basic troubleshooting, installation, maintenance and repair on designated equipment.
Planning and scheduling the servicing work in advance so the output of the factory is not affected.
Working on Preventative Maintenance activities and field modifications.
Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
Maintaining daily communications with customers and Nordson management to ensure resolution with proper follow-up.
Maintaining tools and test equipment and ensuring they are properly calibrated.
Submitting detailed daily reports on all the work that is done on each machine.
Ensuring that all the parts needed for customers are planned.
Maintain attendance log and submit it on time for billing.
Required to work on shift basis.

About this role

Summary

Install and service Nordson Matrix AXI; manage customer relationships and perform maintenance.

Job title

Field Service Engineer

Experience level

Industry

manufacturing

Location requirements

Located in Bangalore, India; no remote work allowed

Salary

Not specified

Visa sponsorship

H-1B sponsor history

Management role

Skills & keywords

Required skills

installationservice supporttroubleshootingmaintenancecustomer relationship management

Preferred skills

None specified

Specializations

field serviceinstallationtroubleshootingmaintenancecustomer support

Locations

Structured locations inferred from the posting.

Bengaluru, Karnataka, India

On-site City