Field Service Engineer

This is a customer-oriented role, involving end-to-end coordination with third-party service providers to ensure seamless service execution, while also serving as a Tier 2 technical support resource for escalated or complex cases. It requires close collaboration with both internal teams and external partners to uphold service quality. A key responsibility includes managing preventive maintenance (PM) planning across Singapore and Brunei, ensuring timely execution and minimal disruption to operations. Additionally, the role demands strict maintenance of data hygiene within the Global Service Management System (GSMS), accurate administration of service contracts, and full oversight of service tools—including inventory availability, and ensuring all tools are calibrated on schedule. This position plays a critical part in sustaining operational integrity and supporting compliance in the service delivery process.

Key Responsibilities

• Partner Boston Scientific appointed service providers for technical support of all capital equipment, inclusive of equipment distributed through appointed channel partners.
• Provide level two service support related to maintenance, field action, recalibration, upgrade, and repair for the local installed base.
• Responsible for customer satisfaction with BSC equipment performance and services.
• Reporting all service activities in approved Service Management Systems and meeting key performance indicators.
• Responsible for monitoring, organizing, and maintaining personal trunk stock, tools & test measurement equipment, and spare parts. 
• Administer service contract opportunities and collaborate with the sales team to drive local contract adoption.
• Responsible for local capital equipment-related program management (ie. preventive maintenance scheduling).

Requirements

• Diploma/ Degree in biomedical, electronic, electrical, or related engineering field.   
• Minimum of 3 or more years of working experience in medical electrical equipment field service and service contract sales.
• Experience with broader equipment (example: Ultrasound, Laser) &. networking is an advantage.
• Knowledge and experience of safe working practices on live equipment on high voltages 
• Fluent in both written and spoken English. The ability to speak any other Asian is an advantage. 
• Basic computer knowledge of MS Office. 
• Good communication skills, customer-oriented, independent, and self-motivated. 
• Willing to do domestic travel extensively. 

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!