Field Service Engineer

At Zygo, your skills and insights will be integral to our core values of curiosity, collaboration, and persistence. For over 50 years, Zygo Corporation, headquartered in  Middlefield, CT, has been a global leader in designing and manufacturing advanced optical metrology systems, ultra-precise optical components, and complex electro-optical systems and assemblies. Join our team, where your expertise will drive cutting-edge solutions, address complex technical challenges, and uphold the highest standards of precision and safety.

As a Field Service Engineer based in Malaysia, you will deliver top-tier service for ZYGO metrology instrumentation systems, foster strong customer relationships, and enhance service strategies.

KEY RESPONSIBILITIES

• Diagnose, troubleshoot, and resolve technical issues with Zygo metrology instruments at customer sites, collaborating closely with the technical support and R&D teams to ensure rapid resolution.Perform regular preventive maintenance on Zygo equipment to maintain peak performance, accuracy, and reliability for customers.
• Develop and conduct comprehensive training sessions for internal teams, distributors, and customers, empowering them to effectively use Zygo’s advanced metrology instruments.
• Plan and manage installations at customer sites, including setup and integration of Zygo solutions, while providing full support during and after installation.
• Analyze recurring issues, report quality improvement opportunities, and identify both hardware and software enhancements to optimize Zygo product performance and customer satisfaction.
• Develop application solutions, help draft and translate technical and training documents, on-site assistance and contribute to new technologies development

REQUIRED SKILLS AND QUALIFICATIONS

• Degree in mechanical, electrical engineering, or related field
• 2+ years of relevant experience, ideally within metrology or optics
• Strong customer service orientation and aptitude for sales, with proven experience in customer-facing roles
• Willingness to travel internationally, with travel requirements exceeding 50% of the role
• Ability to thrive in a dynamic, evolving work environment and to remain composed under occasional high-pressure situations
• Demonstrated ability and willingness to use AI tools to improve productivity, decision-making, work quality, and to reduce costs. The successful candidate must be able to identify appropriate AI use cases and critically evaluate AI-generated outputs.

Bring your passion and commitment to Zygo, where we are curious, collaborative, persistent, and confident, and where safety and quality guide every step of our journey. Grow with us as we solve complex challenges, inspire confidence, and drive excellence in manufacturing. 

Are you ready to expand the boundaries of possibility, simplify the complex, and embody the values that define our success? We welcome your unique perspective and invite you to join us!