Field Engineer - Tires

Continental desarrolla tecnologías y servicios vanguardistas para la movilidad sostenible e interconectada de personas y bienes. Fundada en 1871, la empresa de tecnología ofrece soluciones seguras, eficientes, inteligentes y asequibles para vehículos, máquinas, tráfico y transporte. En 2022, Continental generó ventas por 39 400 millones de euros y actualmente emplea a unas 200 000 personas en 57 países y mercados.

The Field Engineer is responsible for driving technical field performance and customer value creation by analyzing fleet operations, optimizing tire usage, and delivering actionable insights. This role acts as a technical consultant between customers (fleets) and Continental, ensuring performance improvement, cost optimization, and customer satisfaction through data-driven decisions.

Key Responsibilities

1. Fleet Analysis & Profiling

• Collect, analyze, and update fleet data to build and maintain accurate Fleet Profiles
• Identify operational needs, consumption patterns, mileage, and improvement opportunities
• Maintain and update fleet information in internal tools and databases

2. Field Inspections & Technical Analysis

• Conduct on-site tire inspections and performance evaluations (PPMo program)
• Analyze cost per kilometer, projected mileage, and product performance versus competitors
• Perform scrap analysis to identify failure causes and improvement actions

3. Operational Optimization

• Evaluate fleet operations including load, pressure, application, and usage conditions
• Identify gaps in maintenance practices and recommend improvements
• Provide technical recommendations to maximize tire life and operational efficiency 

4. Customer Consulting & Technical Support

• Act as a technical advisor to fleets and distributors
• Provide guidance on product portfolio, application, benchmarking, and performance
• Deliver trainings and support customer development initiatives 

5. Warranty & Issue Resolution

• Manage and follow up warranty claims
• Ensure proper application of warranty policies and resolution of customer issues
• Maintain strong follow-up and communication with stakeholders 

6. Action Plans & Value Generation

• Develop and implement action plans to improve fleet performance and reduce costs
• Present results and value propositions to decision-makers
• Demonstrate the impact and value of Continental products through data-driven insights 

7. Relationship Management & Follow-up

• Act as the main link between fleets, distributors, and internal teams
• Monitor performance, track improvements, and ensure continuous follow-up
• Build long-term relationships with customers based on trust and results 

8. Systems & Reporting

• Use tools such as SAP, Excel, and internal platforms for tracking and reporting
• Ensure proper documentation of visits, activities, and results
• Monitor KPIs and contribute to business analytics

Education & Experience

• Bachelor’s degree in Engineering, Automotive, or Technical Career
• English level: Intermediate.
• Available to travel
• Relevant field experience in technical service, fleet management, or similar
• Experience working with customers and managing technical relationships

Technical Skills

• Strong technical knowledge of tires and field inspection practices (desired)
• Data analysis and interpretation skills
• Proficiency in Excel and PowerPoint
• Knowledge of SAP and operational systems
• Understanding of product application, benchmarking, and performance analysis (desired)

Core Competencies

• Analytical thinking and problem-solving
• Customer orientation and consulting mindset
• Effective communication and influencing skills
• Planning and organization
• Ability to work independently in field environments
• Continuous improvement mindset

En Continental estamos comprometidos con la construcción de un ecosistema incluyente y libre de discriminación en México, estos principios se encuentran asentados en nuestra filosofía y cultura corporativa. Por lo cual, queda totalmente prohibido solicitar prueba de embarazo o VIH comparte de nuestros procesos de selección. 

Ready to drive with Continental? Take the first step and fill in the online application.