Facilities Services Manager

In Places, we don’t sit back and let things happen, we make things happen, and we do this in service to all Apple employees and customers. Our team is a diverse and nimble group that manage and maintain Apple’s workplaces. We oversee and develop Apple’s global real estate portfolio, lead all related capital construction projects, provide outstanding facilities and site services, lead sustainability initiatives, including commute, energy and waste management, to reduce Apple’s environmental impact, and do everything we can to ensure the health and safety of all personnel and customers within our facilities around the world. We are seeking an experienced, collaborative, and highly motivated facilities professional to join our team with an extraordinary customer service focus. You will have a strong emphasis on handling Facilities Services in a diversified portfolio. Ability to interact with Apple business functions and customers at all levels including management reporting.

Description

The Facilities Services Manager will be responsible for a team of professionals responsible to provide Facilities Services in a portfolio that includes offices, specialty spaces and collaboration spaces. Partnering with Apple LOB, Places and nominated internal/external vendors/partners.

Minimum Qualifications

8+ years experience related to workplace management, facilities services, and customer service.
Extensive knowledge and familiarity with Facilities Services, building functions, and operational priorities.
Strong contract and financial experience, skilled in supporting, developing and, managing capital and operating budgets
Excellent leadership and supervisory skills, including experience and ability to handle customer service issues involving employees in a professional and positive manner.
Experience managing specialty spaces, including partnering with LOB providing facilities support for events, special meetings and logistics to receive guests/clients.
Excellent communication and presentation skills.
Advocate customer needs internally to continuously improve the customer experience through product and process.
Proficient on tools such as Integrated Workplace Management Solutions, service request management, MacOS and iOS productivity tools.
Demonstrated ability to support tenant improvement projects, as well as scheduled maintenance programs.

Preferred Qualifications

Bachelor's Degree in Building Construction Management, Facilities Management, or related field preferred.
Experience in facility/construction/project management experience within entertainment.